Frequently Asked Questions
Everything you need to know about your Gift It Gray experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Can I include a personalized message with my gift?
Absolutely! During the checkout process, you will find a 'Gift Note' section where you can compose a custom message that we will print and include in the package.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that personalized or perishable items are final sale.
Do you offer international shipping?
Currently, Gift It Gray ships exclusively to addresses within the United States and Canada. We are looking to expand our shipping zones in the near future.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.